Customer service in transition with AI

AI in customer dialogue with DC Assistant

DC Assistant summarises calls, transcribes them into text and can import the most important information from a call directly into the existing customer system. Answering machine messages are also filtered, transcribed and forwarded to employees or employee groups so that your customers’ concerns can be dealt with quickly and easily.

By using AI in your customer dialogue, you relieve your team and free up consulting time.

Here is an example of how DC Assistant can support you:

Using AI, editable call summaries can be displayed directly in the agent client of your customer management system. Automated transmission to external database systems is also possible.

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Are you interested? Then contact us and arrange an appointment. We will be happy to show you the functions of DC Assistant live on site or in a video call.

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