In cooperation between ttUnited and CORAZÓN, a best practice solution for receivables management was created for receivables management for insurance companies:
- through the integration of the Contact Service system solution ttCall and our direct payment solution
- through the project-related coordination and adaptation of call center/customer-specific service masks for receivables management – with the help of a renowned expert
- by creating special workflows and discussion guidelines for the servicing of open customer receivables
Open receivables of the customers can be clarified directly by the debt collection agent in the service contact and payments/partial payments can be processed immediately in real time. Individual payment plans can be stored and processed fully or partially automatically. For the debt collection reference customers, this leads to increased direct payment quotas, higher cash flow, reduced process costs, improved service processing, increased customer satisfaction and thus sustainable customer loyalty.
How does it work
Your customer calls customer service and has questions about services or the contract, or your customer service agent contacts your customer by phone.
Customer dialogue guideline
Send payment link by agent
The debtor can use a link (sent by SMS, e-mail or other methods) to pay immediately using various payment options.
Close the case
Result: satisfied customers through direct customer service support
With over 20 years of experience in business communication, contact center servicing and payment solutions and countless customer projects, we understand the general business needs of your industry and already know a lot of individual needs. We support your customer service projects and the integration of our Direct Debt Servicing solution in cooperation with ttUnited as your project partner.