AI-powered telephone assistant
DC Assistant is a multilingual AI module of the Dialog Control cloud telephony system that transcribes telephone conversations in real time, i.e., converts speech into text. After the call ends, the contents are extracted and summarized based on predefined prompts, and then output.
As a result of the transcription, the complete conversation text is displayed directly in the agent client of the Dialog Control cloud telephony system once the call has ended.
In the next step, the conversation is automatically summarized in the desired, predefined output format.
Function and Benefits
After a call ends, the conversation content is automatically transcribed, summarized according to predefined criteria, and displayed in a separate window. The output can be edited, copied, saved, or directly integrated into existing documentation systems.
SAVES TIME AND COSTS
Automated conversation summaries reduce the manual post-processing time of calls.
UNCOMPLICATED DATA TRANSFER
The extracted data can be manually transferred to a CRM or support system at any time.
MULTILINGUAL CAPABILITY
DC Assistant automatically detects the language and outputs the text in the original language. The output can also be provided directly in another language.
DOCUMENTATION AND CUSTOMIZATION
The summary can be edited afterwards or stored for documentation purposes.
EASY SETUP AND MANAGEMENT
Administration is handled conveniently via the Dialog Control admin tool.
Configuration
DC Assistant can be individually configured using prompts—these are instructions or input commands. This ensures that the final output contains exactly the relevant content in the desired format, ready for display or further processing.
Examples of prompts for a conversation summary include:
“Summarize the conversation in continuous text and translate it into English.”
“Summarize the conversation in bullet points, starting with the caller’s name and request.”
Our
Services
- complete conversation documentation
- automated summarization
- output based on predefined parameters
- text can be edited afterwards
- can be used in multiple languages
- integration with third-party systems
Your
Advantages
- save time and costs
- reduce employee workload
- individually configurable
- easy to manage
- compatible with external systems
- 100% availability
FAQs DC Assistant
The DC Assistant converts the spoken words from a phone call into text and displays the content as a summary once the call has ended.
Using so-called prompts, it can be predefined whether the output should be, for example, in continuous text, in bullet points, and in which language, or which relevant data should be mentioned first.
Yes, the DC Assistant automatically detects the language during transcription and, unless otherwise specified, outputs the content in the original language.
Yes, the summaries can be adjusted and then saved or transferred to third-party systems.
In contrast, the Voicebot can be used independently and includes the same functions as well as many additional capabilities.
Yes, that is possible at any time.
That depends on several factors, such as the scope of the functions already used in Dialog Control or the monthly volume. Please contact us via our contact form, and we will be happy to provide you with an individual quote.
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