Voicebot
AI telephone assistant
AI-powered automation in service telephony
A voicebot is an automated voice assistant based on artificial intelligence that interacts with your customers by phone. It recognizes spoken requests, interprets the issue in real time, and provides suitable answers or forwards the caller to an employee, all without any manual intervention. This helps you optimize your customer service, reduce the workload on your team, and offer reliable, personal support around the clock.
Here is a sample dialogue:
Hallo, könnten Sie mir bitte eine Rechnungskopie zusenden.
Sabine Rebmann, 10:30 a.m.
Sehr gerne, bitte nennen Sie uns Ihre Kundennnummer.
Voicebot, 10:30 a.m.
Meine Kundennummer ist 12345678
Sabine Rebmann, 10:31 a.m.
Vielen Dank, wir senden Ihnen eine Rechnungskopie zu.
Voicebot, 10:31 a.m.
Configuration
Customize call flows using drag and drop, with no programming knowledge required.
Using our platform interface, you can configure your own voicebot independently. Changes can be made at any time, so it can always be adapted precisely to your requirements.
Industry examples
Utilities
Meter readings and invoice-related questions can be received and answered automatically.
Tourism
Voicebots help with bookings, reservations, and travel information.
Collections / factoring
Support and relief for employees when handling debtor inquiries and arranging payment plans.
IT
Answer FAQs, open tickets, and speed up problem resolution.
Healthcare
Automated or partially automated appointment bookings, orders, and prescription requests are possible.
Anwendungsbeispiele
Telecom
Automated support to solve problems or provide subscription information.
Outbound communication
Voicebots can be used for appointment reminders, surveys, and product reorders.
Automated FAQs
The bot can automatically answer questions about products, service descriptions, and processes.
Customer service
Efficient handling of customer inquiries and recurring tasks such as scheduling appointments, account inquiries, meter reading capture, or answering questions about product information.
Function and benefits
Conversation content can be automatically transcribed immediately after the call ends and summarized according to predefined criteria.
The conversation content can then be viewed directly as a summarized conversation record.
Compatibility
App integration
Natural language
Scalability
Cost savings
Multilingual capability
Our
Services
- it handles recurring tasks
- available 24/7
- understands natural language
- multilingual, more than 80 languages
- conversations are fully transcribed
- automated conversation summaries
- end-to-end handling of requests
- transfer to the responsible contact person
Your
Benefits
- save time and costs
- employees are relieved of repetitive work
- higher employee satisfaction
- better data quality
- reduced waiting times
- improved customer satisfaction
- individually configurable
- easy to integrate into existing systems
Voicebot FAQ
How does the voicebot work?
Our voicebot uses AI components to automatically answer standard questions and improve the quality of customer service. Through regular training and access to your existing data, the voicebot learns to generate tailored answers that resemble human, personal communication. It can adapt its responses precisely to the request.
How can the voicebot be used?
The voicebot can be used for regularly recurring telephone inquiries that are identical or similar. This means requests can either be filtered, prequalified, or fully handled automatically. At the end of the conversation, the content can be output as text or the key points can be summarized in bullet form.
How much does it cost?
Pricing depends on several factors, such as the range of services, line capacities, and volume. We would be happy to prepare a quote tailored to your individual requirements.
Can I integrate the voicebot into my existing system?
Yes, the voicebot can be integrated into existing ACD systems without any problems. By connecting apps, you turn the voicebot into a flexible tool and get even more out of it.