DC Assistant
Conversation summary
AI-Powered Phone Assistant
DC Assistant is a multilingual AI module of the Cloud-Telefonanlage Dialog Control that transcribes phone conversations in real time, converting speech into text. After the call ends, the content is extracted and summarized according to predefined prompts.
As a result of the transcription, the complete conversation content is displayed as text directly in the agent client of the Cloud-Telefonanlage Dialog Control after the call ends:
In the next step, the conversation summary is automatically generated in the desired and predefined output format:
Functions and Benefits
After a call ends, the conversation content is automatically transcribed, summarized according to predefined criteria, and shown in a separate window. The output can be edited, copied, saved, or integrated directly into existing documentation systems.
Saves Time and Money
Automated conversation summaries reduce the manual post-call processing time.
Multilingual Capability
DC Assistant automatically detects the language and outputs the text in the original language. Output can also be delivered directly in another language.
Easy Setup and Management
Administration is conveniently handled through the Dialog Control admin tool.
Simple Data Transfer
The extracted data can be manually transferred to a CRM or support system at any time.
Documentation and Customization
The summary can be edited afterwards or stored for documentation purposes.
Configuration
DC Assistant can be individually configured using prompts – instructions or input commands. This way, you get exactly the relevant content in the desired format, ready to be output as a result or used for further processing.
Example prompts for a conversation summary:
”Summarize the conversation as continuous text and translate it into German“ or
”Summarize the conversation in bullet points and start with the caller’s name and concern.“
Services
- complete conversation documentation
- automated summary
- output based on predefined parameters
- text can be edited afterwards
- multilingual capability
- integration with third-party systems
Benefits
- Save time and money
- Reduce employee workload
- Individually configurable
- Easy to administer
- Compatible with external systems
- 100% availability
DC Assistant FAQ
DC Assistant converts the words spoken on the phone into text and displays the content as a summary after the call ends.
Using prompts, you can define in advance whether the output should be in continuous text or bullet points, in which language it should be delivered, and which relevant information should be mentioned first.
Yes, DC Assistant automatically detects the language during transcription and outputs the content in the original language unless specified otherwise.
Yes, summaries can be modified and then saved or transferred to third-party systems.
In contrast, our Voicebot can be used independently and includes the same features plus many additional capabilities.
Yes, this is possible at any time.
It depends on a number of factors, such as the scope of features already in use within Dialog Control or your monthly volume. Get in touch via our contact form and we will be happy to prepare a custom offer for you.