Tools
Control and monitoring of service processes
Web Statistics
With Web Statistics you have online access to statistics and evaluations of your service numbers and mobile services. Easily and conveniently analyze caller behavior and monitor quality.
- Online statistics access for all service numbers and mobile services all important key figures at a glance
- FTP transmission of your call data for insertion into their systems on request of automatic email sending of
- Statistics independently configurable
Web Routing
With web routing, you guarantee your customers the highest accessibility and optimally outlay your capacities. With the powerful and user-friendly web tool, you can change your call forwarding yourself at any time. Our experienced development team will be happy to assist you with tailor-made and complex special solutions.
- Online access to control call forwarding
- Possible standard routings: depending on origin, timed, percentage – depending on the call volume, subject to topic-dependent incl. Menu control
- Control of complex routing plans
- Activation of emergency routing plans if required
IVR System
IVR (Interactive Voice Response) is a voice dialogue system that can be mapped simple announcements to highly complex automated dialogues. IVR services can be provided to many callers at the same time. This leads to the relief of service hotlines, since an intelligent pre-qualification can be carried out. IVR services can be fully and partially automated. Common areas of application are: telephone banking, timetable information, flight reservation systems, retrieval of stock exchange prices or sports results, teleshopping, tele-voting, sale of event tickets and various integrations into service telephony offers.
- Simultaneous operation of calls in case of high call volume
- Answering machine with Voice2Mail
- Menu navigation for partially and fully automated pre-qualification of calls
- Interactive dialogue system incl. 1:1 direct connection option