Cloud-Based Phone System
Perfect availability and optimal customer service
Dialog Control
Dialog Control is a professional cloud phone system for perfect availability and optimal customer service. With our ACD solution, you route calls according to your rules — resulting in greater efficiency, less complexity, and better service. Whether in the office, working from home, or on the go: with Dialog Control, you’re always reliably reachable. This not only saves you valuable time and money but also noticeably reduces the workload on your team.
Explainer Video
In our video, we briefly introduce our Cloud-Telefonanlage Dialog Control.
cross-location
Any number of locations can be connected. Administration can be managed centrally.
all from one source
You also get the right phone numbers from us — e.g. 0800, national, or international geographic numbers.
future-proof
You automatically receive updates several times a year, keeping you always up to date with the latest technology.
browser-based
Dialog Control can be used directly from your internet browser. No complex installations required.
modular
Dialog Control can be extended with numerous features and combined with other products.
customizable
Dialog Control is set up according to your wishes and requirements and adapts to your business. Not the other way around!
Feel free to contact us for a free, no-obligation appointment for an online presentation.
Intelligent Call Routing
In Dialog Control, all employees — regardless of their number — can be set up across any number of queues. Your employees can work from different locations for multiple phone numbers in various groups simultaneously. A comprehensive range of flexible configuration options is available to you.
Queues
Queues can be fully customized to your needs:
- Limit the number of queue slots or wait time
- Announce the estimated wait time
- Caller prioritization
- And many more configuration options
Phone Numbers
There are three options — you decide:
- You can obtain your phone numbers directly through us.
- If you already have service or local numbers, we can port them.
- Your existing numbers stay with your current provider and are routed to Dialog Control.
Statistics
Dialog Control offers numerous statistics that can be saved as profiles and automatically sent via email. From service number statistics and individual call records, to queue, agent, or group statistics, all the way to detailed breakdowns of call durations and break times — you can analyze everything down to the last detail.
Admin Tool Interface
With the intuitive interface, you have access to Dialog Control anytime, from anywhere — giving you full control over your entire telephony.
Agent Client
With the online monitor, you always have a clear overview of all active calls as well as key metrics for queues, groups, agents, and phone numbers. This allows you to adjust the service level and employee availability at any time as needed.
Our
Services
- Full-featured ACD system
- Browser-based interface
- Intuitive user interface
- Intelligent queue configuration
- Comprehensive statistics
- Numerous routing options
- Convenient agent client
- Call recording
- GDPR-compliant
- 100% made and hosted in Germany
Your
Benefits
- Reduces employee workload
- Saves time and money
- Available 24/7
- Easy to administer
- Individually configurable
- Compatible with existing systems
- Cross-location and location-independent
- No license fees
- We handle the initial setup
- 30-day free trial period
Cloud Phone System FAQ
What is a cloud phone system?
A cloud phone system is a telephone system that is no longer installed on-site but operated via the internet. It offers all standard telephony features as well as numerous additional functions and is compatible with external systems. The system is hosted in the cloud, meaning all data and functions are stored and managed online.
What are the benefits of a cloud phone system?
Compared to a traditional phone system, acquisition and maintenance costs are much lower. Adding or removing extensions, users, groups, queues, etc. is simple, providing much greater flexibility. You can access Dialog Control from anywhere, at any time, and adapt it to your current needs.
How can a cloud phone system increase efficiency in a company?
With a cloud phone system, your company benefits from numerous features such as intelligent call routing and individually configurable queues. This enables employees to communicate faster and more effectively, saving working time and optimizing processes. Additionally, the system can be administered regardless of location — so your company stays flexible and responsive at all times.
How can I implement a cloud phone system in my company?
Getting started with Dialog Control is straightforward. After a consultation and needs analysis, our experienced team handles the setup and guides you through the entire process — including the initial configuration. On request, we also train your employees so all features can be used optimally from the start.
How flexible is the cloud phone system?
Dialog Control adapts flexibly to your requirements. You configure communication workflows exactly to your needs, manage user profiles, skills, and permissions, and can securely access the system from any device and location.
Can I continue using my existing phone numbers with Dialog Control?
Yes, that is possible.
What are the requirements for using the cloud phone system?
You only need a PC/laptop and a stable internet connection. You can make calls with any device, whether you use a landline phone, mobile phone, or WebRTC. Dialog Control is simply adapted to your existing infrastructure.
What sets Corazón apart from other phone system providers?
With us, you get the complete portfolio for cloud telephony. In addition to the cloud phone system, we offer SIP trunks, service numbers, AI tools such as voicebot, transcription, call summarization, live speech translation in over 80 languages, IVR services, and more. We support the entire process — from consulting on the right solution for you, through implementation, to ongoing support.