A multilingual assistant that automatically summarises your customer conversations, saves costs and relieves your employees? Yes, it exists!
Our DC Assistant summarises all your customer conversations according to individually defined criteria and makes this information available in the respective customer profile in your system. This function can either be integrated via our existing customer management systems or docked onto existing third-party systems.
This is how it works:
As soon as a call comes in, the call is either answered by a voicebot or immediately forwarded to one of your employees. Once the customer’s enquiry has been dealt with, the call ends. The content of the call is then transcribed, extracted and summarised according to predefined criteria/rules. The result can then be saved in the respective customer profile and called up again at any time.
Prompts can be used to customise the criteria for data filtering in the call summary.
Our
Services
- Automated call summary
- Encryption of data in the blockchain process
- Data filtering according to your own specifications
- E-mail forwarding of call results
- Connection to third-party systems possible
- Link with CMS possible
- Multilingual usable
Your
Advantage
- Save costs
- Relieve employees
- Individually configurable
- Lean tool
- Compatible with external systems
- 100% availability (24/7/365)
Have we aroused your interest? If you have any further questions or are interested in a test, please call us on +49 611 3346 750 or send us an e-mail
