Web ACD telephone system
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Service solution from the cloud— With our integrated, modular cloud telephone system, we support companies and contact centers with the ACD module for setting up and managing clients and internal direct dials and with the cloud module for call distribution and service processing across multiple locations. The integration of home offices is easily possible at any time.
Both modules can be flexibly activated and used individually or together as required.
With the Web ACD, you can automatically distribute incoming calls and customer inquiries to the right group or the right employee. The solution allows you to respond flexibly, combining and leveraging existing capacity at individual locations to increase team utilization and efficiency and easily reach more customers.
The cloud telephone system always knows which clients are available or busy. Call forwarding and rerouting are easily possible.
The Web ACD PBX provides high data security for your contact center operations. The combined web ACD telephone system meets the current state-of-the-art requirements for cloud-based system solutions in terms of transparency, security, quality and legal compliance.
One system, all channels
With over 20 years of experience in the field of business communication and countless customer projects, we understand the general business needs of your branch. We support your communication projects and the integration of our Web ACD and Cloud PBX as your partner.
The price model and billing of the Web ACD telephone system is simple. In addition to a one-time provisioning fee and a monthly basic fee, only usage-related fees are charged.
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