The solution
After evaluating various options, the software and service provider’s requirements were met in close cooperation with a payment service specialist, handling SEPA direct debits across Europe. The customer solution is built on electronic mandate references generated in advance. Customers first register on the provider’s website, where they can select and book the services they want online. Service fees are paid simply and conveniently by direct debit, collected from the customer’s account, and customers receive an online mandate reference for this. Once a service has been selected and ordered, the payment processing partner’s page opens automatically, and the customer explicitly confirms their bank details and the direct debit mandate once again. After the transaction has been verified in real time, the support package they booked can be used straight away. The monthly licence fees are then collected regularly and on schedule from each customer’s account.
An existing customer account is connected via EBICS to handle the direct debits, which means all customer payments arrive there directly.
Please note: where required, we can arrange EBICS-capable bank accounts or, on a project basis, provide escrow accounts for handling the SEPA direct debits.
The outcome
Services
- Compliance with all security standards
- Monitoring via dashboard access
- Risk and fraud management through integrated dunning and debt collection management
- Chargeback management
- Handling of one-off and recurring amounts (e.g. subscriptions)
- International market integration
- Real-time transaction monitoring
Benefits
- Simple and cost-efficient
- Scheduled collections possible
- Compliance with high security standards
- Increased revenue through an internationally consistent payment solution
- Straightforward reconciliation of payments received
- Lower administrative costs and improved security through the optional use of digital signatures and mandate references