Concierge-Hotline 

According to a consumer association survey, what people expect from good service is being easy to reach, quick resolution of problems, a customer-focused approach, and staff who are competent and friendly.

Hotel booking volumes have finally picked up pace again in recent months. As booking numbers grow, so does the number of calls about rebookings, changes to reservations and special requests.

Some staff are still not always on site, and many incoming calls are handled from a central point.

Do you know how your customers rate your telephone concierge service, and what you might still be able to improve?

Our Customer Feedback tool, which can easily be built into the call flow, makes it possible to measure customer satisfaction afterwards. The survey can run immediately after a call or through a call-back that you initiate. By analysing customer responses to individual service enquiries, service quality can be improved very easily and sustainably. The cloud-based tool can be connected to an existing telephone infrastructure and built flexibly into the call flow, or attached as an additional tool to our Dialog Control system.

Dialog Control supports efficient call distribution and makes sure NO call is lost. It also shortens long waiting times, or avoids them altogether, and increases efficiency significantly. Customer satisfaction demonstrably rises, and cost savings and revenue growth become straightforward to achieve.

Curious? Then arrange an appointment now for a live demo by video conference.