Many medical practices and clinics work daily to the limit of resilience to the health and life of our fellow human beings. The telephone accessibility and support play an immensely important role. In most cases, all calls to an employee are still made in person. This makes the phone ring non-stop. Because of the limited capacity, many callers get a busy sign or hang in the queue forever. The patients and the staff are just annoyed.
There is a quick and uncomplicated solution for this: Health Care Phone Control.
Dafür gibt es eine schnelle und unkomplizierte Lösung: Health Care Phone Control.
How does it work?
Incoming calls are automatically greeted with an individual announcement and ideally pre-qualified via a selection menu according to the patient’s request. In certain cases, such as Prescription orders, question about referrals or appointment cancellations, patients can leave a message that will be sent to you as an email with voice message. These can then be processed step by step depending on the capacity and situation. The pre-qualification creates freedom for emergencies and patients with important personal needs, which are then easier to get through directly. In the event of a busy situation, these can be informed on the queue of alternative possibilities for handling your concerns.
Here is an outlined user example of a call procedure in a doctor's office:
Features
- Browser-based solution
- Custom greeting announcements and menu navigation
- Intelligent call distribution and queue functions
- Voicemail including automated email delivery
- Convenient online administration of all staff
- Creation of staff and topic groups
- Time control via weekly schedule configuration
- Online administration of hold music and all announcements
- Comprehensive statistics and reports
Benefits
- Optimised reachability
- Improved patient service
- More efficient workload distribution and less pressure on your staff
- No IT integration or hardware required
- Compatible with existing technology
- Intuitive user interface
- Full transparency on reachability and on every call