Industry Challenge:
Debt collection companies receive hundreds of calls and inquiries every day regarding payment reminders, debt collection letters, outstanding claims, payment options and instalment agreements. These frequently recurring routine tasks tie up valuable staff resources.
In many cases, caller identification, clarification of the reason for the call and, to a large extent, the handling of standard debtor inquiries can be excellently automated.
The AI Assistant_Inkasso was developed precisely for this purpose:
It answers incoming calls, relieves your employees and at the same time increases availability, optionally around the clock.
Proven Solution:
The AI Assistant_Inkasso was configured at the request of our partners in the field of receivables management and debt collection. The assistant identifies callers and cases, professionally pre-qualifies requests, stores call summaries in the debt collection company’s customer management system when required, and provides all relevant data when forwarding the call to an employee.
In principle, the assistant is capable of handling calls to completion. The specific configuration and the scope of processing by the telephone assistant are optimized and adapted in accordance with the fee schedule and the billing of case flat rates.
Measurable Results:
The AI telephone assistant is already being used successfully by several debt collection companies. The results from live operation clearly show that it delivers measurable and convincing improvements in day-to-day business after only a short period of time.
| Result | Value |
|---|---|
|
Shorter waiting times for callers |
85 % |
|
Fully automated pre-qualification of inquiries |
55 % |
|
Targeted forwarding to employees |
45 % |
|
Consistent, neutral call handling, 24/7 |
100 % |
Our Services:
- understands naturally spoken language
- can be used multilingually in more than 80 languages and dialects
- is available by phone 24/7
- transcribes all contents of a call
- extracts relevant data into a call summary
- analyses and sorts individual requests
- handles inquiries to completion or forwards them to a personal contact person
Your Benefits:
- Save time and costs
- Employees can focus on complex cases
- Relief for customer service and increased contact rate
- Higher data quality and fewer misunderstandings
- No overloaded hotlines, consistent service quality
- Better traceability and compliance with legal requirements, such as GDPR and the German Civil Code, BGB
- Reduced costs per case handling
- Increased response rate and willingness to cooperate through a low-threshold, discreet communication channel
Non-binding, Free Live Demo:
If you are interested, we cordially invite you to an approximately 40-minute Microsoft Teams meeting with a live demo. We will show you specifically, using an example, how our voicebot solution works in a debt collection scenario.
What to Expect in the Live Presentation
- Practical demo: The AI assistant conducts a real debt collection call, from greeting and identification through to handover to an agent.
- Explanation of the underlying AI processes.
- Open Q&A session for your individual use cases.