AI-POWERED AUTOMATION IN SERVICE TELEPHONY
A voicebot is an automated voice assistant based on artificial intelligence that interacts with your customers via phone. It recognizes spoken requests, interprets the intent in real time, and provides appropriate responses or forwards the call to a human agent – all without manual intervention. This helps you optimize your customer service, relieve your team, and offer reliable, personalized support around the clock.
Here is a sample dialogue:
Configuration
Intuitive Bot Builder
Customize call flows via drag & drop – no programming skills required!
Using the interface of our platform, you can configure your own voicebot independently. Adjustments can be made at any time, ensuring it always meets your specific requirements.
Industry Examples
Medical provider
Meter readings and billing inquiries can be received and answered automatically.
Tourism
Voicebots assist with bookings, reservations, and travel information.
Debt collection / Factoring
Support and relief for staff in handling debtor inquiries and setting up payment plans.
IT
Answer FAQs, open tickets, and accelerate problem resolution.
Healthcare
Automated or semi-automated appointment bookings, orders, and prescription requests are possible.
Use Cases
Telecommunications
Automated support for resolving issues or providing information about subscriptions.
Outbound communication
Voicebots can be used for appointment reminders, surveys, and product reorders.
Automated FAQs
The bot can automatically answer questions about products, service descriptions, and/or processes.
Customer service
Efficient handling of customer inquiries and recurring tasks such as appointment scheduling, account inquiries, meter readings, or answering questions about product information.
Function and benefits
Conversation content can be automatically transcribed and summarized based on predefined criteria immediately after the call ends.
The conversation summary can be viewed right after the interaction.
Compatibility
The voicebot complements existing software (e.g., call center software) and systems, offering the potential to partially or even fully automate customer communication. It can be easily and quickly integrated into existing ACDs as well as other systems relevant to your operations.
App usage
With the Bot Builder, you can easily access the “app store” to integrate existing apps – or create your own! This allows you to exchange important data directly with the bot.
Natural language
By using natural language, it creates the impression of speaking with a real person.
Scaling
The bot can be individually tailored to your specific use case and flexibly expanded to cover additional topics.
Cost savings
Automating inquiries and processes with voicebots can significantly reduce staffing and operational costs.
Multilingual support
The voicebot understands and speaks up to 55 languages.
Our
services
- Handles recurring tasks
- Available 24/7
- Understands natural language
- Multilingual, supports over 80 languages
- Conversations are fully transcribed
- Automated conversation summaries
- Resolves inquiries end-to-end
- Transfers to the appropriate contact person
Your
Advantages
- Save time and costs
- Reduce workload for employees
- Increased employee satisfaction
- Improved data quality
- Shorter waiting times
- Enhanced customer satisfaction
- Customizable to individual needs
- Easy integration into existing systems
Voicebot FAQs
Our voicebot uses AI elements to automatically answer standard questions, thereby enhancing the quality of customer service. Through regular training and access to your existing data, the voicebot learns to generate tailored responses that closely resemble human communication. It can perfectly adapt its answers to the specific request.
The voicebot can be used for regularly recurring, identical or similar phone inquiries. It can filter, pre-qualify, or even fully handle requests. At the end of the call, the conversation content can be output as text or summarized into key bullet points.
Prices depend on several factors such as scope of services, line capacity, and volume. We’ll be happy to provide you with a customized quote based on your individual requirements.
Yes, the voicebot can be seamlessly integrated into existing ACD systems. By integrating apps, you can turn the voicebot into a versatile tool and unlock even more of its potential!
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