In cooperation between ttUnited and CORAZÓN, a best practice solution for receivables management was created for Call Center service providers:
- through the integration of the Contact Service system solution ttCall and our direct payment solution
- through the project-related coordination and adaptation of call center/customer-specific service masks for receivables management – with the help of a renowned expert
- by creating special workflows and discussion guidelines for the servicing of open customer receivables
Open receivables of the customers can be clarified directly by the debt collection agent in the service contact and payments/partial payments can be processed immediately in real time. Individual payment plans can be stored and processed fully or partially automatically. For the debt collection reference customers, this leads to increased direct payment quotas, higher cash flow, reduced process costs, improved service processing, increased customer satisfaction and thus sustainable customer loyalty.
The procedure
How does it work
Customer call
CRM-information
The call center agent sees all of the customer’s master data and notes open receivables.
Open claims
Due to open invoices, individual functions or services may be restricted.
Customer dialogue guideline
Special, tailored discussion guidelines help to persuade the debtor to pay directly.
Send payment link by agent
The debtor can use a link (sent by SMS, e-mail or other methods) to pay immediately using various payment options.
Close the case
Result: satisfied customers through direct support in customer service
Fits
With over 20 years of experience in business communication, contact center servicing and payment solutions and countless customer projects, we understand the general business needs of your industry and already know a lot of individual needs. We support your customer service projects and the integration of our Direct Debt Servicing solution in cooperation with ttUnited as your project partner.
Pricing
Demo
Our
Services
- Setup and operation ttCall
- Customizing Receivables Direct Processing
- Installation and operation of the direct payment solution CORAZÓN
- Integration of payment methods/modules
- Billing according to tariff model 'pay-per-use' or user licence model
- Comprehensive customer service and customer support hotline
Your
Advantages
- Easy to use and to integrate
- Direct application or adaptation of standard workflows and reference discussion guidelines
- Real-time payment transactions, high payment quotas and improved cash flow
- Optimal service processing, low process costs
