In cooperation between ttUnited and CORAZÓN, a best practice solution for receivables management was created for debt collection service providers:
- through the integration of the Contact Service system solution ttCall and our direct payment solution
- through the project-related coordination and adaptation of call center/customer-specific service masks for receivables management – with the help of a renowned expert
- by creating special workflows and discussion guidelines for the servicing of open customer receivables
Open receivables of the customers can be clarified directly by the debt collection agent in the service contact and payments/partial payments can be processed immediately in real time. Individual payment plans can be stored and processed fully or partially automatically. For the debt collection reference customers, this leads to increased direct payment quotas, higher cash flow, reduced process costs, improved service processing, increased customer satisfaction and thus sustainable customer loyalty.
How does it work
Your service agent contacts the debtor by telephone or the debtor calls your service centre.
Your service agent sees all master data of the debtor as well as information on open receivables.
The service agent clarifies the open receivable amount with the debtor.
Customer dialogue guideline
Special, tailored discussion guidelines help to persuade the debtor to pay directly.
Send payment link by agent
The debtor can use a link (sent by SMS, e-mail or other methods) to pay immediately using various payment options.
Close the case
The payment information flows in real time, the open claim/file can be closed.
Result: satisfied customers through direct support in customer service
With over 20 years of experience in business communication, contact center servicing and payment solutions and countless customer projects, we understand the general business needs of your industry and already know a lot of individual needs. We support your customer service projects and the integration of our Direct Debt Servicing solution in cooperation with ttUnited as your project partner.