An international trading partner for technical consumer products organises its Europe-wide product support for its discount distribution partners using our international geographical or freephone service numbers.
Combined solution from
Service numbers
Cloud PBX
Online tools
The customer uses CORAZÓN’s cloudbased ACD-PBX telephone solution for its own multilingual service center. This is used to pre-qualify and distribute incoming calls and to handle outgoing calls. External multi-channel service centers used for support are integrated seamlessly into the call flows.
The modular architecture based on the cloudbased ACD-PBX telephone solution AND cloud-based service solutions/modules can be flexibly adapted and scaled to new products and trade cooperations as well as seasonal sales patterns.
26 countries: DE, AT, CH, BA, BE, CY, CZ. DK. ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, NL, PL, PT, RO, RS, SE, SI, SK
