Health Care Phone Control
The telephone solution for practices and clinics
That was the slogan you met us under at this year’s DMEA from 25 to 27 April. We would like to thank you for the many good and constructive conversations, and we are glad to summarise all the important information again here.
The starting point:
For anyone who would rather not read, here is a short explainer video:
Many medical practices and clinics work to the limit of what they can bear every day, for the health and lives of the people around us. Being reachable by phone, and looking after callers well, plays an immensely important part in that. In most cases every call is still put straight through to a member of staff personally, so the phone rings non-stop. Because capacity is limited, many callers get an engaged tone or sit in a queue forever. Patients and staff alike end up simply exasperated. As presented at DMEA 2023, Health Care Phone Control is the answer to this challenge.
Outline example of a call flow in a doctor’s practice
Features
- browser-based solution
- custom greeting messages and menu navigation
- intelligent call distribution and queueing functions
- answering machine including automated email delivery
- convenient online administration of all staff
- creation of staff and topic groups
- time control via weekly schedule configuration
- online administration of hold music and all announcements
- extensive statistics and reports
Benefits
- Optimise availability
- Improve patient service
- Ease the load on staff
- Manage floods of calls
- Intuitive user interface
- Compatible with existing equipment
- Easy integration, no IT knowledge required
- No additional hardware needed
- Simple, affordable pricing model