A typical day at the practice: the week begins, you have your appointments well organised, and then it happens – the phone never stops. Appointment requests, cancellations and rescheduling, prescription…
Are you already taking incoming calls into account in your marketing campaigns? Getting in touch by phone is still heavily used by website visitors. Even so, calls are often left…
Better service quality through telephone customer surveys According to a consumer association survey, what people expect from good service is being easy to reach, quick resolution of problems, a customer-focused…
Offer Try it free for 30 days now! Customer Feedback and Dialog Control Higher customer satisfaction through optimised service quality According to a consumer association survey, what people expect from…
On 1 December 2021 the new German Telecommunications Act – the „TKG“ for short – comes into force. The amendment brings a number of significant changes for service and premium-rate…
Are you a call centre service provider, an audiotex/IVR provider or a city carrier? Do you operate and develop your own ‘hard’ or ‘soft’ intelligent telephony technology as part of…
Turn your customer dialogue into a perfect service for your callers. With Dialog Control, we provide you with a simple and intelligent toolbox that makes it easy for you to optimally meet the diverse customer demands on your customer service.
Like Germany, the telecommunications industry in Switzerland is subject to specific rules, set out in the Telecommunications Act (FMG). That act has now been revised. One of the new provisions,…
In many companies, employees have been working from home since last year. In terms of optimal accessibility and a smooth transition, we have the right solution without IT integration and additional hardware. Employees only need a PC or laptop with internet connection and a telephone or mobile phone.
Optimize your online marketing by analysing callsContrary to widespread belief, calls are still very popular and the most widely used means of establishing contact, particularly in the area of sales…
