cloud-based telephone system
Intelligent Call Distribution with Dialog Control
Dialog Control is a professional telephone system that ensures perfect availability and optimal customer service. With our ACD solution, you distribute calls according to your own rules, creating more efficiency, less complexity, and better service. Whether in the office, working from home, or on the go – with Dialog Control you are always reliably reachable.
instructional video
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Across multiple locations
Any number of locations can be connected. Administration can be managed centrally.
Modular
Dialog Control can be expanded with numerous functions and combined with other products.
Browser-based
Dialog Control can be used directly from your internet browser. Complex installations are not necessary.
Future-proof
You automatically receive updates several times a year, ensuring you’re always up to date with the latest technology.
All from a single source
We also provide the right phone numbers, e.g. 0800, national, or international geo-numbers.
Tailored to your needs
Dialog Control is set up according to your wishes and requirements — it adapts to your business, not the other way around.
Expand Dialog Control with the AI-powered DC Assistant module for conversation summaries directly in the agent client.
Intelligent Call Distribution
In Dialog Control, employees can be set up in any number of queues, regardless of how many there are. Your staff can work across different locations, handle multiple phone numbers, and operate in different groups simultaneously. You have access to extensive and flexible configuration options.
Queues
Queues can be tailored entirely to your needs:
- Limiting the number of waiting slots or waiting time
- Announcing the expected waiting time
- Caller prioritization
- and many more configuration options.
Phone Numbers
You have three options – the choice is yours:
- 1. You can obtain your phone numbers directly from us.
- 2. If you already have service or local numbers, we can port them.
- 3. Your existing numbers can remain with your current provider and be routed to Dialog Control.
Statistics
Dialog Control provides you with a wide range of statistics, which can be saved as profiles and automatically sent by email. From service number statistics and itemized call records to queue, agent, and group reports, all the way to detailed evaluations of call and break times — everything can be analyzed down to the last detail.
Admin tool interface
With the intuitive interface, you have access to Dialog Control anytime and from anywhere, allowing you to manage your entire telephony system.
agent client
With the online monitor, you always have all information about active calls as well as key metrics for queues, groups, agents, and phone numbers at a glance. This allows you to adjust service levels and employee availability at any time if needed.
our
services
- Full-featured ACD system
- Browser-based interface
- Intuitive user interface
- Intelligent queue configuration
- Comprehensive statistics
- Numerous routing options
- Convenient agent client
- Call recording
- GDPR-compliant
- 100% made and hosted in Germany
your
advantages
- Relieves employees
- Saves time and costs
- Available 24/7
- Easy to administer
- Individually configurable
- Compatible with existing systems
- Cross-location and independent of location
- No license fees
- We take care of the initial configuration
- 30-day free trial period
Get in touch with us directly. We will be happy to advise you personally on the right telephony solution.
cloud-based telephone system FAQs
A cloud telephone system is a phone system that is no longer installed on-site but operated via the internet. It offers all the classic telephony functions as well as numerous additional features and is compatible with external systems. The system is hosted in the cloud, meaning all data and functions are stored and managed online.
Compared to a traditional telephone system, acquisition and maintenance costs are much lower. By simply adding or removing extensions, users, groups, queues, etc., you gain far greater flexibility. You can access Dialog Control anytime, from anywhere, and adapt it to current needs.
With a cloud telephone system, your company benefits from numerous features such as intelligent call distribution and customizable queues. This enables employees to communicate more quickly and purposefully, saving working time and optimizing processes. In addition, the system can be managed independently of location – keeping your company flexible and responsive at all times.
The introduction of Dialog Control is straightforward. After a consultation and needs analysis, our experienced team takes care of the setup and guides you through the entire process – including initial configuration. If desired, we also train your employees to ensure all functions can be used optimally right from the start.
Dialog Control adapts flexibly to your requirements. You can configure communication processes exactly according to your needs, manage user profiles, skills, and permissions, and securely access the system from any device and location.
Yes, that’s possible.
All you need is a PC or laptop and a stable internet connection. You can make calls with any device — whether it’s a desk phone, mobile phone, or WebRTC. Dialog Control is simply adapted to your existing infrastructure.
With us, you get the full portfolio around cloud telephony. In addition to the cloud telephone system, we offer SIP trunks, service numbers, AI tools such as voice bots, transcription, call summarization, live speech translation in over 80 languages, IVR services, and more. We support you throughout the entire process — from consulting on the right solution for you, to implementation, and ongoing support.
Über Uns
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