Many tax firms, tax consultancies and audit companies are now organised on a decentralised basis. Staff continue to work from home (at least some of the time), work out of different offices, or there are branches across several sites.
As a result, incoming calls to the usual office numbers often go nowhere. Call forwarding and internal transfers no longer work smoothly. Information about whether your staff are reachable by phone simply is not available.
That is exactly where Office Phone Control comes in.
How does Office Phone Control work?
All your staff need is a PC or laptop with an internet connection and a telephone or mobile. No additional hardware or IT integration is required.
Once signed in to the Office Phone Control web tool, every member of staff remains reachable for incoming calls on their existing office or extension number, exactly as before. For outgoing calls, the usual office number is shown on the recipient’s display, whether the call is made on the move, from home or from another office.
You can easily create staff groups for particular subject areas and set up call distribution, so incoming calls always go straight to the right people. That avoids long waiting times and failed attempts where your clients cannot reach anyone.
Convenient answering machine functions forward any messages left directly by email to the responsible person or team, so calls are not lost when the line is busy or outside business hours. You offer your clients an additional service and can call back later or deal with the matter conveniently afterwards.
Here is an outline example of a call flow
Features
- browser-based solution
- for incoming and outgoing calls
- available from 7 workstations upwards
- intelligent call distribution
- flexible routing options
- queueing functions
- answering machine function including email delivery
- extensive statistics and reports
- call recording and chat functions
Benefits
- optimal availability worldwide
- intelligent call distribution
- no IT integration or hardware required
- intuitive user interface
- location-independent solution
- effective monitoring of availability
- 30-day free trial
- private home-office devices (landline/mobile) and softphones can be used