Optimise availability – save costs – ease the load on your staff
Thanks to the voicebot, many customer enquiries can now be handled automatically. That frees your staff from repetitive standard tasks and gives you more capacity for service enquiries that need real advice and for personal customer support. It also cuts waiting times, so your customers always feel they are in good hands.
The solution in brief:
Voicebot integration
– multilingual and reachable 24/7
– pre-qualification of customer enquiries
– resolves matters outright, e.g. appointment requests
Transcription with AI-driven call summaries
– real-time transcription of calls
– summaries using predefined prompts
– less time spent on documentation
Call distribution across sites
– calls answered on one central phone number
– routing independent of physical location
– intelligent call distribution against various criteria
Live speech translation
– AI-powered speech translation in real time
– over 80 different languages and dialects
– fewer language barriers
Configure your own voicebot:
You can create your own AI-based voicebot in just a few minutes. Our user-friendly interface lets you design and control your voicebot with no IT knowledge at all. Thanks to simple instructions and drag & drop editing, you can adapt the solution to your requirements in seconds.
Whatever your sector, our voicebot is an investment in a more effective, more efficient and more customer-friendly future. We would be glad to advise you personally about it!
Example applications:
- Booking / changing appointments
- Invoice queries
- Questions about returns
- Changes to customer master data
- Questions about forms (e.g. help completing them)
- General FAQ enquiries
Your benefits at a glance:
- Minimise costs
- Ease the load on staff
- 24/7 availability (365 days a year)
- Individually configurable
- Fully capable of learning, with a very short training phase
- Can be integrated into existing systems
- Multilingual
- 80% of standard questions can be handled automatically
- Your own FAQs can be integrated easily