Debt collection voicebot – our solution for the debt collection sector, supporting your staff and easing their workload
Numerous calls and routine questions cost your team time and energy every day. That is exactly where our debt collection voicebot comes in, developed specifically for the requirements of the debt collection sector.
The bot is reachable around the clock and handles incoming calls entirely automatically. It analyses enquiries, filters out the relevant information in advance and resolves common enquiries on the spot – efficiently and reliably.
Which tasks can the voicebot carry out automatically?
- requests data for verification (e.g. case reference)
- pre-qualification of calls from debtors
- provides information on case status, outstanding claims or the reason for collection
- explains instalment plans and offers various options
- captures important data (e.g. IBAN)
- communicates account balances and payment deadlines
- helps with requests for an original invoice
- arranges call-backs on request
- gives general information on common topics (collection procedures, late payment fees, etc.)
Example call flow:
Information such as summaries and captured data can be filed via interfaces (e.g. CRM and ticketing tools).
What we provide:
- understands naturally spoken language
- can be used multilingually in over 80 languages and dialects
- transcribes everything said during a call
- extracts relevant data into a call summary
- analyses and sorts individual enquiries
- handles enquiries to completion or transfers them to a named contact
Your benefits at a glance:
- Save time and costs
- Staff can concentrate on complex cases
- Relief for customer service, higher contact rate
- Better data quality, fewer misunderstandings
- No overloaded hotlines, consistent service
- Better traceability, compliance with legal requirements (e.g. GDPR, German Civil Code)
- Reduced cost per case handled
- Higher response and cooperation rates, thanks to a low barrier to engagement and discretion
Interested? Then get in touch and arrange an appointment. We would be glad to show you our debt collection voicebot solution live, either on site or in a video call.