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More service through: AI bot – Real-time translation – PrePaidCall

At this year’s CCW, we will be showing you ways in which you can simplify, optimise and expand your customer service.

Chargeable telephone services, such as IT support, legal or life counselling and entertainment services, were previously mostly handled via classic 0900 numbers.

The Christmas period at the end of the year has its very own magic for you and us. December is the time of year to pause for a moment, look back, take a deep breath, relax and enjoy. But it is also often the time for new ideas, plans, paths and goals.

From 1 December this year, both billing and tariffs for 0900 numbers will change. The changeover from the previous ‘offline billing’ to the ‘online billing procedure’ means that in future there will only be one standardised tariff for landline and mobile calls.

On 26 September, it was finally time again: our annual customer and partner event ‘Platinum Day’ took place in Hamburg on the topics of AI, payment and telephony.

A multilingual assistant that automatically summarises your customer conversations, saves costs and relieves your employees? Yes, it exists!

In the digital age, the demands on smooth customer dialogue are higher than ever before. Your company consists of a complex structure of processes, contact channels and systems. We have a solution.

DC Assistant summarises calls, transcreates them into text and can import the important information from a call directly into the existing customer system. Answering machine messages can also be filtered, transcrepated and forwarded to employees or employee groups so that your customers’ concerns can be dealt with quickly and easily.