E-Commerce and Utilities Receivables Direct Servicing

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In cooperation between ttUnited and CORAZÓN, a best practice solution for receivables management was created for wholesale companies, utility companies and also other kind of businesses:

  • through the integration of the Contact Service system solution ttCall and our direct payment solution
  • through the project-related coordination and adaptation of call center/customer-specific service masks for receivables management – with the help of a renowned expert
  • by creating special workflows and discussion guidelines for the servicing of open customer receivables

Outstanding receivables can be clarified directly by your customer service department in the service contact and payments can be processed immediately in real time.
For reference customers from the mail order and utilities sectors, this leads to increased payment rates, higher cash flow, lower process costs, improved service processing, increased customer satisfaction and loyalty, and higher customer turnover.

The procedure

How does it work

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Customer call

Your customer calls customer service or customer service contacts the customer by telephone.
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CRM-information

Your customer service employee sees all master data of the customer as well as information on open receivables.
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Open claims

The customer service employee clarifies the outstanding receivable amount with the customer.
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Customer dialogue guideline

Special, tailored discussion guidelines help to persuade the debtor to pay directly.

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Send payment link by agent

The debtor can use a link (sent by SMS, e-mail or other methods) to pay immediately using various payment options.

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Close the case

The payment information flows in real time. The customer can then receive unlimited services and order further goods/services
Result: satisfied customers through direct support in customer service
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Fits

With over 20 years of experience in business communication, contact center servicing and payment solutions and countless customer projects, we understand the general business needs of your industry and already know a lot of individual needs. We support your customer service projects and the integration of our Direct Debt Servicing solution in cooperation with ttUnited as your project partner.

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Pricing

The pricing model and billing of the receivables direct servicing solution is simple. In addition to a one-time provision fee, a monthly basic fee, only usage-related fees are charged. The individual adaptation and integration effort is determined by your system/communication infrastructure. We would be pleased to discuss your individual requirements and provide you with a suitable offer.
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Demo

We are absolutely convinced of the simplicity and functionality of our debt collection direct servicing solution. We would be happy to set up the solution for you free of charge as part of a non-binding test, so that you can use and experience it live.

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